Refunds for guest-initiated cancellations are based on how far in advance you cancel before your check-in date:
| Time before check-in | Refund |
|---|---|
| 7 days or more | Full refund (100%) |
| 3–6 days | Half refund (50%) |
| Less than 72 hours | No refund |
| No-show | No refund |
To cancel a booking, message us on WhatsApp or email padharostays@gmail.com with your booking details. Cancellation add-ons like private chefs or decor may have separate vendor-specific cancellation terms, which we'll communicate at the time of booking.
In the rare event we or your host need to cancel your booking (for example, due to unforeseen property issues), you will receive a full refund, and we will make reasonable efforts to help you find comparable alternative accommodation.
Approved refunds are processed back to your original payment method via Razorpay and typically take 5–7 business days to reflect, depending on your bank or payment provider.
Cabs, tours, and celebration add-ons cancelled more than 24 hours in advance are fully refundable. Cancellations within 24 hours of the scheduled service may not be refundable, as vendors are typically confirmed and booked in advance.
If you believe a refund was processed incorrectly, or you have questions about your specific booking, contact us at padharostays@gmail.com or via WhatsApp, and we'll look into it directly.