Privacy Policy

Information we collect

When you make an inquiry or booking through this website, we collect:

• Your name and phone number
• Your preferred check-in and check-out dates, guest count, and area preference
• Any notes or add-on requests you submit
• Payment details are collected and processed directly by Razorpay, our payment partner — we do not store your card, UPI, or banking information on our own servers

How we use your information

We use the information you provide to:

• Confirm and manage your booking or inquiry
• Contact you via phone, WhatsApp, or email about your stay, including check-in details and support
• Arrange any add-ons, cabs, or tours you've requested
• Improve our properties and services based on guest feedback

We do not sell or rent your personal information to third parties for marketing purposes.

Third parties we work with

• Razorpay — processes all payments on our behalf. Razorpay's own privacy policy governs how they handle your payment data.
• WhatsApp — used for booking confirmations and guest support at your request.

Data retention

We retain booking and inquiry information for as long as necessary to fulfill your stay, respond to support requests, and meet our accounting and legal obligations.

Your rights

You can request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request deletion of your data (subject to any legal obligations we have to retain booking/financial records) by emailing padharostays@gmail.com.

Changes to this policy

We may update this policy from time to time. Significant changes will be reflected with an updated "last updated" date at the top of this page.

Contact us

For any privacy-related questions, reach us at padharostays@gmail.com or via WhatsApp.